Alternative Dispute Resolution Options In Technology
The judicial system, while free, does not provide for either rapid or cost effective dispute resolution.
Let us never negotiate in fear, but let us never fear to negotiate. JOHN F. KENNEDY
A significant component of a company’s cost in delivering services and solutions is the expense incurred to develop and foster customer relationships. Any dispute, if allowed to escalate, can quickly destroy what was once a viable relationship and valuable asset.
Technology disputes often involve either highly technical issues or customs, and persons unfamiliar with such concepts may be incapable of perceiving nuances of the claim which are essential to an appropriate resolution. In litigation, it is unlikely that the jury will possess the expertise necessary to render an appropriate decision, notwithstanding that the parties spend a significant amount of their time and money attempting to educate them.
